Visit us at the One of a Kind Show booth E33, Toronto Ehibition Place, Nov 23 to Dec 04, 2022



Shipping and Exchanges

We are sending mail orders through our shipping partner Chit-Chats which uses Canada Post and United States Postal Service. Orders are being shipped about once a week -  we are trying to limit exposure time in public places! We have prepared a tentative show schedule for 2021, and will update the Show Schedule as confirmation are received. Please do not hesitate to contact us with questions.

Delivery Time

DELIVERY TIME is generally within 7-14 days - occasionally a few more.  This depends on how many days we are away at shows during a week.  During "peak periods" - especially OCTOBER, NOVEMBER, DECEMBER - orders may take up to 4 weeks delivery.  
   
CHRISTMAS - 2021 Please have orders in by December 12th, 2021 for Christmas delivery.

Exchanges

EXCHANGES ONLY. This applies to incorrect spellings or duplicate gifts of Name Pictures.  Contact us at alphacritters@aol.com or call us at 416-488-1223 to exchange your order.  A $3.50 Restocking Charge may apply, plus S/H for return postage.  

The "Return Picture" must be received in resealable condition.  Package it well in a padded or bubble envelope and clearly identify "DO NOT BEND" - front and back.  Add a piece of cardboard if returning by  regular mail.  For $1.00-$1.50 more, it can be sent Canada Post Xpresspost which means that the package is only "in the mail" for 1-3 days versus up to 10 days   regular mail.  Less chance of damage that way!


  Include a note stating the name/spelling that you want, your mat colour choice, your name, address, phone number and a cheque or money order to cover the  return shipping fee.  This fee can also be paid by VISA/MC or e-transfer. We will ask your payment preference when you call to notify us of the exchange.

Sorry -  Exchanges only on Pictures.

 

Shipping Rates (Up to 4 pieces/package)

*Pictures, Frames,  Book "Critters for Company"

 Within Ontario To US/Other Provinces
 $10.95 / single   $13.95 / single
$12.95 / 2 items $15.95 / 2 items
$14.95 / 3 items  $17.95 / 3 items
 $16.95 / 4 items  $19.95 / 4 items

 

Framed Pictures - Hand Painted or Solid Color (*Up to 2 frames per box.)

 Within Ontario To US/Other Provinces
 $20.95 / single   $23.95 / single
$22.95 / 2 items $25.95 / 2 items

 

If shipping additional matted pictures, books, etc. with frame(s), ADD $2.00 per piece to the prices above.

 

To Our Valued Customers,

We sincerely "Thank You" for choosing "Alphacritters" products.  Contact Us for any information or to send comments or suggestions regarding our products, services or this website.  We love to hear from you!!  

Linda & Bill