Shipping and Exchanges

We are sending mail orders through our shipping partner Chit-Chats which uses Canada Post and United States Postal Service. Orders are being shipped about twice a week. We have prepared a tentative show schedule for 2023, and will update the Show Schedule if there are changes - you want to pick up at a show versus shipping. Please do not hesitate to contact us with questions.

Delivery Time

DELIVERY TIME is generally within 3-10 days - occasionally a few more. This depends on how many days we are away at shows during a week. (GTA is now within about 4 days). During "peak periods" - especially OCTOBER, NOVEMBER, DECEMBER - orders may take up to 2 weeks delivery.

CHRISTMAS - 2023 Please have orders in by December 12th, 2023 for Christmas delivery.

Exchanges

EXCHANGES ONLY. This applies to incorrect spellings or duplicate gifts of Name Pictures. Contact us at alphacritters@aol.com or call us at 416-488-1223 to exchange your order. A $3.50 Restocking Charge may apply, plus S/H for return postage.

The "Return Picture" must be received in resealable condition. Package it well in a padded or bubble envelope and clearly identify "DO NOT BEND" - front and back. Add a piece of cardboard if returning by regular mail. For $1.00-$1.50 more, it can be sent Canada Post Xpresspost which means that the package is only "in the mail" for 1-3 days versus up to 10 days regular mail. Less chance of damage that way!

Include a note stating the name/spelling that you want, your mat colour choice, your name, address, phone number and a cheque or money order to cover the return shipping fee. This fee can also be paid by VISA/MC or e-transfer. We will ask your payment preference when you call to notify us of the exchange.

Sorry - Exchanges only on Pictures.

Shipping Rates (Up to 4 pieces/package)

*Pictures and the book "Critters for Company"

Within Ontario	To US/Other Provinces
$10.95 / single	$13.95 / single
$12.95 / 2 items	$15.95 / 2 items
$14.95 / 3 items	$17.95 / 3 items
$16.95 / 4 items	$19.95 / 4 items

Framed Pictures - Hand Painted or Solid Color (*Up to 2 frames per box.)

Within Ontario	To US/Other Provinces
$20.95 / single	$23.95 / single
$22.95 / 2 items	$25.95 / 2 items

If shipping additional matted pictures, books, etc. with frame(s), ADD $2.00 per piece to the prices above. For additional framed pictures add $10.00 per picture.

To Our Valued Customers,

We sincerely "Thank You" for choosing "Alphacritters" products. Contact Us for any information or to send comments or suggestions regarding our products, services or this website. We love to hear from you!!

Linda & Bill